Trends in communication industry
Trends in communication industry such as increased competition, service proliferation, commoditization of products and services, the need to emphasize customer-focus are forcing companies to concentrate their resources externally and to perform more efficiently. The Internet is a new way of communication like voice, data, video, and audio are all transformed into digital content distributed via high-speed networks. In the new digital economy, communications and content have become synonymous. This change puts communications service providers at center of the economic revolution and opens the door for tremendous business possibilities throughout the communications industry through wire line and wireless telecommunications.
The strategic environment
The strategic environment in the energy and utilities industry had forced the development of IT organizations separate from the business functions of the company. In this current time of innovation and increased competitive pressures, different energy companies like Electricity, Gas, Water and Waste are looking to take advantage of their scale and align their IT and business functions to yield greater operational efficiencies and obtain greater value from their IT investments. Energy and utility companies are facing an unprecedented set of challenges, which threaten the existence of sustained competitive advantage. These new challenges are rooted with changes in customer behavior, competitive environment, regulations and market expectations. Falling stock prices are fueling expense cuts and value must now be created through new enterprises and better business processes. Structural changes forced by the entry of new competitors and reduced loyalty from ever more knowledgeable customers add to the issues facing energy and utility companies. The energy and utilities industry continues to change dramatically in structure and numbers, influenced heavily by changes in regulations and continuing merger and acquisition activity. The growing demand for energy makes it critical to effectively address safe, reliable and efficient power delivery worldwide. To help utilities meet these needs, Miracle offers EMS, DMS and SCADA systems, mobile workforce management solutions, project intelligence, geographic information systems and smart metering/grid and work/asset/document management tools that streamline business processes and offer connectivity across the enterprise and beyond.
The banking and financial service
The banking and financial service industries have undergone a massive upheaval as a result of market shifts, competition, financial regulations and technological developments. Continued consolidations within the banking industry are forcing companies to integrate, abolish or adopt new technologies and software applications to blend efficiently regional and nationwide banking operations. Infrastructure security issues are also at the forefront of the financial industry, which is now playing in a truly global market and forced to provide 24-hour customer service.
To continually meet rising customer expectations, financial institutions must strive to implement applications that allow for Web self-service, create strong customer relationships and replace the existing outdated mainframe systems.
Food and beverage companies
Food and beverage companies now offer more products to meet the changing demands of today′s consumer. As their business becomes more complex, food and beverage companies need business solutions that are flexible enough to keep up with the rapid pace of change. Product lines must be constantly adjusted to meet consumer demand. Business models now integrate roles from all points in the value chain. Integration, collaboration and access to timely, accurate information—from the field to the store—are all important issues for today′s food and beverage companies. Food and beverage value chain drive profitability, enhance productivity and respond more dynamically to their changing business environment. USG business and software expertise is focused on the needs of companies in the food and beverage value chain. We work with the top tier software vendors to develop, implement, upgrade and support solutions that help food and beverage companies improve business processes and manage their operations more effectively, driving growth and innovation to meet the changing needs of today′s consumers.
Government and public sector organizations
Government and public sector organizations have special needs. We've been able to supply the solutions that can leverage effectively and economically with the investments you've already made in infrastructure technology. By maximizing current systems, you'll be able to rapidly experience the benefits that our e-solutions can provide. Because government organizations are impacted by the same pressures of the private sector, we have tailored our government services to pull from our solid foundation of corporate capabilities. We understand the business processes that taxpayers and government leaders alike expect from government agencies in this digital economy. We can help government clients to show measurable value for the money invested.
Healthcare providers and payers
USG has worked closely with healthcare providers and payers, distributors, manufacturers, government entities and non-profit health organizations over the years and we understand the unique challenges and requirements of your business. Technology development, integration and implementation partners who understand your industry and your challenges are essential to ensuring that quality never suffers. Reliable information technology expertise from USG can enhance the role in healthcare value chain making your organization more effective. We have an extensive track record of helping companies better leverage their investments in technology and improve their business processes. We have been assisting leaders in healthcare by providing business solutions that seamlessly facilitate the flow of necessary information from one link in the value chain to the next, and back again — both internally and externally.
USG has been providing its consulting services in projects of renowned organizations like Cardinal Health, CVS Pharmacy, Humana, Cigna, Anthem through the implementation partners.
Service & Retail in industry
Our experience in the Service & Retail industry has benefited such powerhouse companies. We also have a deep understanding of front-end operations like e-business that can only be successfully implemented when a solid core infrastructure is in place. At the same time, many service companies have lagged behind in implementing such back-end processes as human resource and payroll systems. USG has the experience to create and deliver the entire spectrum of solutions service industries need to stay competitive.
Transportation organizations are facing new challenges in information management and regulatory compliance because of the implementation of the Homeland Security Act and the growing expectations of the public to access information important to their travel plans. Designed to enhance the safety and security of transportation and highways USG transportation experts are specifically focused on providing advanced technologies and solutions to departments of transportation, transit agencies, highway departments, turnpike agencies, port authorities, regional transportation districts and toll agencies. It is our mission to assist transportation clients with the planning, implementation, and effective use of emerging information technologies to better meet their business requirements.
USG develops end-to-end solutions designed specifically for the automotive industry. The automotive sector is an economic benchmark for good reason: through its supply chain, manufacturing, retail and after sales functions it touches on a burgeoning cross section of economic indices. Today, each of these areas is changing with technology. USG has grown along with its clients and continues to help them respond to and lead change for maximum efficiency, productivity and service. Open processes and full transparency are the keys to a trusted business partnership and together these allow USG consultants understand the unique challenges of the automotive business and to respond with industry-specific solutions that lock in efficiencies.